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NPO Direct Marketing: Direct Mail, Telemarketing and Membership Services for Nonprofits — September 2009
::: HotOffThePress :::
Shedd Aquarium: Making Waves Campaign
  [PHOTO: NPO's Direct Mail Appeal for the John G. Shedd Aquarium]

WE WANTED TO SHOW YOU THIS direct mail appeal, hot off the press for the John G. Shedd Aquarium in Chicago.

Shedd is conducting the public phase of a $50 million capital campaign to fund the renovation of its iconic exhibit space, the Oceanarium. This eight-month effort will use an integrated mail-phone approach to raise $2.1 million from the aquarium’s current and lapsed members not targeted for personal solicitations.

We are using direct mail four ways to support the campaign: 1) to solicit current members without telephone numbers and lapsed members not included in the telemarketing campaign; 2) as a pre-approach to the solicitation call; 3) to solicit members attempted but never contacted by telephone; and 4) to upgrade members who contribute less than $1,500 in response to telemarketing.


 

The Public Phase of a Capital Campaign

When approaching general members to contribute to a capital campaign, we recommend the following strategies:

  • Use direct mail first to secure the “easy” contributions at a low cost.
  • Always follow up with telemarketing, which will generate the majority of revenue.
  • Prepare prospects for the phone call with pre-approach mail and emails.
  • Be creative in offering permanent recognition down to the $1,000 level of giving.
  • Establish a minimum level of participation, usually at $100 or $250.
  • Provide the opportunity for multi-year pledges.
  • Do not combine the capital ask with any other solicitations, like annual fund.
  • Re-solicit donors who contribute under $1,000, using recognition as the incentive.
For more information:

Email: Jamie Clements, President Jamie@npodirect.com
Phone: 703.961.9669 x22   •   Website: www.npodirect.com
Washington, DC Office   14150 Park East Circle, Suite 280, Chantilly, VA 20151